Customer Service

Shipping & Delivery

For most domestic orders, you can choose between UPS, USPS, and FedEx deliveries. If your order ships via UPS you will receive an e-mail with a tracking number when your order ships. You will also be able to view your order status and tracking numbers in your account order history.

Privacy & Security

This privacy policy sets out how New Orleans Style Company, Inc. uses and protects any information that you provide when you use this website. New Orleans Style Company, Inc. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. New Orleans Style Company, Inc. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.  To view a full list of information and cookies that are collected click here for our privacy policy.

Returns & Replacements

New Orleans Style Company stands behind our products 100%.  We offer a 100% guarantee.  If  you are not satisfied, please contact customer service at We will work hard to find the perfect roast for you. You can also click here to request a return.

Payment, Pricing & Promotions

We process all payments through PayPal. We accept payments from all major debit and credit cards, and PayPal account holders. You don’t even need a PayPal account to pay with PayPal. During checkout, you will be redirected to PayPal to complete the payment part of the checkout process.   PayPal takes security very seriously.  Over 100 million people trust PayPal to help protect their financial info.  Automatic fraud screening and our Seller Protection Policy help keep you and your customers safe.

Viewing Orders

Any time you want to view the status of your orders, you can log in using the link on the top menu.  You can also click here to check your order status.

Updating Account Information

You can log into our site at any time using the “Log-In” link on the top menu.